They young generation wants to know: How good is the internet banking app? What do I get beyond the account itself? Is it convenient? And why should I choose this bank when almost every other bank offers something similar?

Retail banking in Bangladesh is entering a moment of reckoning. With the Bangladesh Bank (BB) preparing to issue digital banking licences, and with more organised mobile financial services, AI and platform technology becoming mainstream, it is no longer enough for a bank to be a place where peop

“I got the courage to start writing and felt that, if the market practices and regulations of a particular issue are in one place it may help the bankers, customers as well as students”, the author writes.