Pragati Life Insurance launches call centre

Pragati Life Insurance PLC has launched a dedicated call centre to provide policyholders with information and assistance related to their insurance policies.

The call centre was inaugurated on Sunday at the company’s head office by Md Jalalul Azim, managing director and CEO of Pragati Life Insurance, according to a press release.

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Chandra Shekhar Das, additional managing director and CFO, along with other senior officials of the company, was present at the inauguration.

Through the new call centre, policyholders can make queries, seek information and raise service-related issues concerning their policies.

Speaking at the inauguration, Jalalul Azim said the call centre would make communication with policyholders easier and help the company respond to their queries and service needs more effectively.

“Our responsibility to customers does not end with providing a policy. Being there for our policyholders throughout the policy lifecycle and providing timely support when they need it are equally important,” he said.

The call centre can be reached at +8809610910075 from 10am to 5pm, except on Fridays, Saturdays and government holidays.

Pragati Life Insurance said it would continue to improve policy servicing through accessible communication channels and technology-driven solutions.